Flixbus card - acceptFernbus von und nach Schaffhausen ab 6 CHF. Riesiges Streckennetz Reise an 40 Orte in der Schweiz und wähle aus ' Verbindungen in 27 europäischen Ländern aus. Erfahre mehr über unsere Shops und Partnerreisebüros. Komfort an Bord Unsere Busausstattung: Mehr über unsere Apps.
Comfort on board Our buses are equipped with large and comfortable seats, a toilet, Wi-Fi and power outlets. Large bus network Choose from over 2, travel destinations in 28 countries and discover Europe with FlixBus.
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Something may have gone wrong during the cancellation process. Log in again here , and make sure you finished the cancellation.
If your bus is delayed by minutes or more, simply contact our customer service who will be happy to assist you. Contact our customer service or write to us on Facebook so that we can find an alternative for you.
Unfortunately, the bus cannot wait. The coaches are part of a regular service and must stick to the timetable. We suggest being at the bus stop 15 minutes before departure.
If you realize that you will not make it, you can cancel your trip up to 15 minutes before departure and book the next available connection.
If your bus is delayed, we will notify you via text or via push notification if you booked using the FlixBus App and subscribed accordingly.
If FlixBus informs you about a delay, you can be sure that you will not miss the bus if you are at the bus stop 15 minutes before the new departure time.
You can check current delays using the following link. Just select the relevant bus stop or destination and check the time of arrival.
If there is a delay for your trip that you should be aware of, you will see this with a small note near the trip duration given in the overview of available connections.
If you booked a transfer connection, FlixBus guarantees that you will arrive at your destination. If you missed a transfer connection due to a delay in the first trip, we will book you on the next possible alternative connection, free of charge.
If this happens, we will inform you of these changes via text or email. If you need assistance, you can write us a message on Facebook or call our customer service.
We are very sorry that your travel plans have gotten mixed up. However, if you booked another trip with a different company, we cannot offer to change your booking or give you a refund.
We hope you understand and recommend that you book an earlier bus in such situations, since delays are often difficult to predict. If you have still not received notification of a delay, you can check here to see where the bus is.
If you cannot find the information you need, write us a message on Facebook or call our customer service. The easiest way is to download the FlixBus App , which allows you to easily navigate to all of our bus stops.
You can find the city and address of the respective stop here. We do not guarantee vehicle parking at our bus stops. Any available parking is subject to the municipal or private property restrictions that may apply to that particular location.
We encourage you to use car-free transportation when traveling to and from your bus stop. No, that is unfortunately not possible.
If you do not board at the stop you booked, your ticket will not be valid at the next stop. If your plans change, you always have the option of changing your booking up to 15 minutes before departure.
You can redeem your voucher while booking in the FlixBus App or on the website. It is best to copy the voucher code directly from the e-mail.
Click the "Redeem" button while booking to apply the value of your voucher. You may redeem one voucher per booking.
You can also redeem your voucher when booking via phone or in one of our offices or ticket agencies. If you received your voucher through a promotion or as goodwill, it can only be redeemed once.
After being redeemed, the voucher code is invalid. Always redeem your voucher before it expires. We are, unfortunately, unable to renew old voucher codes.
All payment options offered by the agency. Cash is always accepted. Credit card agencies have introduced the so-called 3D Secure system to provide you with extra security.
This system allows you to confirm your identity using a password. You will therefore be required to authenticate your card.
If you fail to do so, payment will not be completed and you will receive an error message. You will then have to contact your bank regarding this 3D Secure security check in order to initiate additional payments.
We cannot assist you further here, unfortunately. FlixBus will not send you any warnings. If you have received a warning, it came from a payment provider.
Therefore, please refer them. To avoid a double booking, please check your email inbox as well as your spam folder if you have not yet received a booking confirmation.
If you do not have a booking confirmation in your email inbox, feel free to try another payment method and book again. First check your spam folder to see if your booking confirmation is there.
If not, we will automatically return the amount paid within a few business days. If you have not received a refund, please contact us via our contact form.
You can take one carry-on item and one piece of luggage free of charge. We suggest that you use our bag tags or another luggage tagging system to avoid confusion.
Slight deviations from these dimensions are permitted provided that the total dimensions of the item do not exceed a total height, width and length of more than 35 inches.
Transport all your valuables securely in your carry-on baggage. Stow it on the bus so that the exit and walking areas are not blocked i.
Your hold baggage is limited to one item with dimensions of 31 x 20 x 12 inches and a weight of 50 lbs. We consider a trekking backpack to be normal stowed luggage.
If there is still room on the bus, you are free to take an additional baggage item with you. We want to allow as many passengers as possible to take multiple baggage items with them, therefore passengers are limited to one additional baggage item.
Furniture or parts of furniture, electric appliances, surfboards, automobile parts and cardboard packaging as well as animals except for guide and companion dogs are not allowed on the buses.
Feel free to bring your bike with you if it has standard dimensions without any added pieces and weighs up to 55 lbs. Many coaches have bike racks during the summer season.
No, that is not possible. Due to safety reasons, we only transport bikes, just as baggage, together with the passenger.
Please fill out our lost item form right away so that we can start searching. For safety reasons, we cannot accept any pets onto our coaches. Guide and service dogs are an exception.
They will be transported for free but please inform us via phone as far in advance as possible so that we can be sure that e.
We recommend including additional baggage during the booking process. Afterwards, you can book a new trip with additional baggage.
Please note that the new ticket may be more expensive. Wheelchairs or walking frames and other assistance can be transported for free.
They will be transported in the trunk. If you use a wheelchair, please kindly contact our customer service as far in advance as possible before your trip.
This is important because seating is limited for all passengers and many trips involve multiple carriers. FlixBus may not be able to accommodate all customers traveling in a wheeled mobility device and each bus is limited to two passengers traveling in a wheeled mobility device.
Your concerns are important to us. We try to respond to all inquiries as quickly as possible, but sometimes it takes a little longer.
You may find an answer to your question here on the help page. Give it a try! You can create a customer account during the booking process by clicking the box in the corresponding field on the payment page.
You will receive an email after booking to confirm your registration. You may also register directly using the login page on our website, and then confirm it via the email you will receive after.
Please be sure you are already logged into Facebook. Afterwards, you are successfully registered and will receive a confirmation email. There is nothing else to do.
You can reset your password here. You can have the confirmation email sent to you again here. There are many advantages to registering as a FlixBus customer!
First, you can save all of your payment methods, making booking quicker and more convenient. This makes it easier to manage your upcoming trips.
You can also make bookings for other people - family or friends - but make sure that you have entered the correct passenger data. Your personal information and payment data are always safe with us.
We do not send any information to third parties. You can read more about this in our data protection guidelines. Usually, you will receive a survey from us via email right after your ride.
As your feedback is important to us, we would appreciate you filling it out for us. You did not receive a survey after your last trip?
This could be because your last trip with us took place very recently. We do not want to send you too many emails, therefore we do not send a survey for every trip to our frequent passengers.
If you did not receive your survey but would still like to share something with us, just use the contact form on our website. When traveling to other countries, it is very important to have all required documents and IDs with you.
Your baggage should only include duty-free goods and should be open to make the customs process quicker.
In any case, label it with your name and address to avoid any confusion. Please also observe any passport, visa, foreign exchange, tariff, and health regulations.
Information on these rules can be obtained from the Federal Foreign Office or from the Federal Police. For questions related to customs regulations, please get in touch with the central customs authority of your country.
The buses offer air-conditioning, onboard restrooms, reading lamps and comfortable seats. There is also free Wi-Fi and On-board Entertainment, extra legroom, numerous plug-ins and a lot of room for your luggage.
It may happen that you encounter a dead spot during the trip or that not all passengers will be able to surf the web at the same time.
In rare cases, free WLAN or outlets may not be provided, for example when replacement vehicles are used. How about a city break to Milan , Paris , Berlin , or Rome?
No matter where you want to travel to, FlixBus will get you there! Want something a bit different? Keep checking our fanshop for unique gifts that you can buy for your friends and family.
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